Shipping Policy

Last updated: August 2, 2026

Thank you for shopping with Rewind Mat! Please read below for all the information you need about our shipping practices.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Shipping Time

Once your order has shipped, delivery times are estimated as follows:

Region	Estimated Delivery Time
United States	7–14 business days
Canada	7–14 business days
International	10–20 business days

Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to customs processing, carrier delays, or high order volume, especially during sales and holidays.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

• We occasionally offer free shipping promotions — any applicable discount will be automatically applied at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update once you receive this email.

Customs, Duties, and Taxes

Rewind Mat is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Packages

Rewind Mat is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly to file a claim.

If you haven't received your order within the estimated delivery time, please contact us at business@rewindmat.shop with your name and order number, and we will look into it for you.

Order Changes and Cancellations

If you need to make any changes to your order, please contact us as soon as possible at business@rewindmat.shop. We are able to make changes only before an order has shipped — once processed for shipping, we are unable to make any changes.

Contact Us

If you have any further questions, feel free to reach out to us at:

Email: business@rewindmat.shop